Quality Control

The CalFresh Quality Control Unit is a part of the Administrative Services Division. The Quality Control Team of the County of Monterey Social Services is comprised of five (5) quality control reviewers who are responsible for reviewing a sampling of cases provided by the State.

ATTENTION:If you do not cooperate with Quality Control, your CalFresh benefits may be terminated, and your future benefits may be denied.


What is a CalFresh quality control review?

CalFresh Quality Control is a process for reviewing random CalFresh cases which Federal law requires every month in all states. CalFresh Quality Control looks for two things:

  1. The household is receiving the right amount of CalFresh benefits.
  2. The CalFresh agency is processing cases correctly.

Why was my case chosen by Quality Control?

Cases are randomly chosen each month by the State for a quality control review. If your case is selected for a review, it is not because you did anything wrong or because there is a problem.


Is my information confidential?

Yes. The information you give the quality control reviewer is confidential and will only be used by those authorized by law.


Do I have to participate in the review?

Yes. If your case is chosen for a quality control review, you must cooperate with the review. A review will include an interview, and the reviewer will request documentation. If you refuse to cooperate with a quality control review, your CalFresh benefits will be discontinued, and you will not be eligible until you cooperate or until the sanction expires.


What letters can I expect to receive?

You will receive an appointment letter.