Aging & Adult Services

Reports of abuse and neglect can be reported to: 831-755-4466.

After hours (before 8:00 AM and after 5:00 PM on weekdays) and on weekends and holidays, please call 831-770-7541 and ask to speak to an APS Social Worker to make a report.

The APS Program is mandated by Federal and State laws to investigate and respond to allegations of suspected elder and/or dependent adult abuse, neglect and exploitation.

An elder is anyone aged 60 or older. A dependent adult is a person between the ages of 18 to 59 who is dependent upon another person due to a mental or physical disability.

Mandated Reporters: To report elder or dependent adult abuse, you must call in the report to 831-755-4466, then complete and submit one of the following forms. You will be provided options for submitting the form during your call.
SOC 341 English | SOC 341 Spanish

If you are a financial institution wishing to make a report of financial abuse of an elder or dependent adult, you must call in the report to 831-755-4466, then complete and submit this form: SOC 342

There is now an eLearning covering the reporting responsibilities of mandated reporters. The training can be accessed here: cdss.ca.gov/MandatedReporting

For more information please visit: www.cdss.ca.gov/inforesources/Adult-Protective-Services

 

Helpline: 831-755-4466

Aging and Adult Services is often the initial point of contact for people seeking information about services for older adults and persons with disabilities. The IRA Program specializes in providing person-centered information, referral, and assistance to individuals of all ages and income levels. The program is working with the Monterey County Area Agency on Aging (AAA) and the Central Coast Center for Independent Living (CCCIL) to form the Monterey County Aging and Disability Resource Connection (MCADRC) and achieve state ADRC designation.

The MCADRC and its extended partners work together to better serve the community by providing a “No Wrong Door” approach to information, referral, and assistance. Our goal is to provide no-cost, objective information about the full range of options available to streamline access to services and supports in the community. Services are provided to individuals regardless of age, disability or income.

 

Services include:

Enhanced information, Referral and Assistance – comprehensive resource information, follow-ups, and referrals

Options Counseling – assistance with making informed decisions about long-term services and supports

Short-Term Service Coordination – expedited assistance with accessing services and supports, for up to 90 days or until a longer term plan is in place

Transition Services – support while transitioning from hospital to home or skilled nursing center to home to ensure success in the least restrictive environment

Person-Centered Transition Services - support while transitioning from hospital to home or skilled nursing center to home to ensure success in the least restrictive environment

For more information on the MCADRC Click Here

To speak with a Social Worker Monday - Friday during normal business hours 8:00 AM - 5:00 PM, please call 831-755-4466. Highly qualified social workers provide a friendly voice on the phone to help seniors and others navigate the array of available services. Specialized resource counseling services with referrals can provide smooth access to services and help improve the lives of isolated older adults, persons with disabilities, and family caregivers.

For more information visit: www.countyofmonterey.gov/aaa/resources

We accept voluntary contributions for services we provide to the community through the Area Agency on Aging. There is no obligation to contribute; it is purely voluntary. No eligible individual shall be denied service because of failure or inability to contribute. Contributions will be private and confidential to respect the individual’s contribution or lack of contribution. If at any time you would like to contribute to this program, please make a check payable to Monterey County Area Agency on Aging, reference "IRA voluntary contribution" and select which program service (Community Education, Information & Assistance, Public Information, Transportation) you would like to contribute to.

 

Mail check to:
Attn: AAA Fiscal Officer
1000 S. Main Street, Ste. 306
Salinas, CA 93901

IHSS is a non-medical home care program serving low-income seniors, adults and children with disabilities. The program pays for the services of a home care provider. Services include assistance with light housekeeping, cooking, laundry, medical transportation, and personal care such as dressing, bathing, and grooming. Eligibility is based upon income and resource levels. Please call our office at 831-755-4466 for more information!

To apply for IHSS:

• Call 831-755-4466.
• Fax completed applications to 831-796-8667.
• Mail completed applications to IHSS, 730 La Guardia Street, Salinas, CA 93905.
• In-person drop off at 730 La Guardia Street, Salinas CA 93905 or 116 Broadway Street, King City, CA 93930.

You can print out the IHSS application from the following links:
Application for In-Home Supportive Services English
Application for In-Home Supportive Services Spanish

Physical copies of the IHSS application are available at our offices located at 730 La Guardia Street, Salinas, CA 93905 or 116 Broadway Street, King City, CA 93930.

 

IHSS Consumer Handbook
Manual del Consumidor

Monterey County IHSS uses an internet-based system for new IHSS provider applicants. It’s an easy way to enroll online, fill out forms, and watch State-required orientation videos. At the end of the online process, provider applicants will schedule an appointment to finalize their enrollment at the Monterey County IHSS office.
For instructions click the following link: English Enrollment Instructions | Spanish Enrollment Instructions

In accordance with Federal and State regulations, Monterey County IHSS will transition from paper timesheets to electronic timesheet processing. All IHSS providers and recipients are REQUIRED to register for Electronic Timesheet Services (ETS) through the Electronic Services Portal (ESP) by June 30, 2020. Accordingly, Monterey County IHSS will no longer provide paper timesheets or copies as of March 1st, 2020. County IHSS staff will, instead, assist IHSS providers with setting up an online account on the Electronic Services Portal so that timesheets can be accessed electronically and on demand going forward.
Click here for more information

Direct Deposit for IHSS Providers
Direct Deposit English Flyer
Direct Deposit Spanish Flyer

Training is an important tool in supporting the daily routine of all care providers. Monterey County IHSS periodically offers free classes specifically tailored to the nature of IHSS provider work.

Click here to view upcoming training opportunities and access past training materials

The Public Authority for IHSS works to strengthen and improve the delivery of home care services for IHSS recipients. Services include an IHSS Provider Registry that matches recipients to providers seeking work. The Public Authority also arranges for provider training, and assists recipients and providers with problem solving and mediation services and support as needed.

The Public Authority is guided by an 11 member Advisory Committee. Members are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation, and oversight of the IHSS program.

For more information: CLICK HERE

IHSS Advisory Committee
The IHSS Advisory Committee is composed of individuals who are current or past users of personal assistance services paid for through public or private funds and professional representatives from the Community. Their role is to serve and submit recommendations for IHSS and the IHSS Public Authority while advocating for IHSS consumers and providers.

Click here for more information

Social workers in the SSI Advocacy Program work with individuals requiring assistance with applying for SSI benefits. The goal of the SSI Advocacy Program is to help eligible people qualify for SSI benefits by assisting them with navigating the benefits application process. SSI is a financial assistance program administered by the Social Security Administration for low-income older adults and people with disabilities. The social workers in this program provide assistance through advocacy and mediation, emotional support, and guidance.

In 1965 the federal government established the Older Americans Act (OAA) and in 1977 a national network of local AAA’s was established. The AAA’s act as lead agencies for the planning, development and coordination of services to older adults 60 years of age and older. Additionally the AAA administers funds allocated through the OAA, and the older Californians act (OCA). Annually the AAA allocates over 2 million dollars in grants to local non-profit senior service agencies. Services funded by the AAA include:

 - Health Insurance Counseling
 - Outreach
 - Information and Assistance
 - Legal Services
 - Health Promotion
 - Meals
 - Ombudsman for LTC
 - Family Caregiver Support
 - Computer Literacy and Technology Assistance
 - Home Match Services

The AAA is guided by a 15 member Advisory Council. Members of the Council are appointed by the Board of Supervisors and advise staff and the Board on matters pertaining to the planning, evaluation and oversight of the AAA.

For more information go to: www.countyofmonterey.gov/aaa/ or call 831-755-4466.