LEADERSHIP TOPICS - CONFLICT MANAGEMENT

con·flict man·age·ment

is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.

Videos

Title	Source	Length
"Why There’s So Much Conflict at Work and What You Can Do to Fix It"	TED Talk	15 Minutes
"Finding Confidence in Conflict"	TED Talk	11 Minutes
"3 Ways to Resolve a Conflict"	TED Talk	8 Minutes
"How to deal with Remote Conflict"	Harvard Business Review	5 Minutes
"Why Conflict Doesn't Have to be Destructive"	TED Talk	14 Minutes
"Free Yourself When Conflict Resolution Fails"	TED Talk	9 Minutes
"How Understanding Conflict Can Help Improve Our Lives"	TED Talk	11 Minutes
"Conflict as a Natural Resource"	TED Talk	16 Minutes
"Conflict is a Place of Possibility"	TED Talk	16 Minutes
"Conflict- Use It, Don't Defuse It"	Ted Talk	19 Minutes

Podcasts

Title	Source	Length
"How to Drive Conflict Resolution in the Workplace"	Workology	24 minutes
Creative Response	Resolve Conflict: Everyone Can Win	40 Minutes
"Tips for Managing Conflict at Work"	Northwestern University	14 Minutes
"Mapping the Conflict"	Resolve Conflict: Everyone Can Win	48 Minutes
"Tough Teams"	Dear HBR	30 Minutes
"Disagreeable Colleagues"	Dear HBR	30 Minutes
"Conflict Resolution-Mini Manifesto"	The Space Between	5 Minutes
"Negotiation and Conflict Resolution"	People Management	16 Minutes

Articles

Title	Source
"How People with Different Conflict Styles Can Work Together"	Harvard Business Review
Conflict Management: Three Examples for the Workplace	Indeed.com
"6 Tips for Leading Through Conflict"	Center for Creative Leadership
"How to Resolve Workplace Conflict"	Society of Human Resources Management (SHRM)
"How Do You Resolve a Conflict?"	Stanford University
"Managing Workplace Conflict"	Society of Human Resources Management (SHRM)
"Conflict Management"	Oxford Research Encyclopedias
"Dealing with Conflict in the Workplace"	The Washington Post
"Disagreement Doesn’t Have to Be Divisive"	Harvard Business Review
"How to Resolve Conflict in the Workplace"	The Gallup Organization
"9 Key Steps for Conflict Resolution at Work"	Indeed

Books

You are invited to access the Monterey County Free Libraries website to search for any of the book titles listed below. Please note, not all book title may be available.

Tittle	Author(s)
Crucial Conversations Tools For Talking When Stakes Are High, Second Edition	Kerry Patterson, Ron Mcmillan, and Al Switzler
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior	Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler, and David Maxfield
The Conflict Pivot: Turning Conflict into Peace of Mind	Tammy Lenksi
Resolving Conflicts at Work: Ten Strategies for Everyone on the Job	Kenneth Cloke and Joan Goldsmith
7 Winning Conflict Resolution Techniques: Master Nonviolent and Effective Communication Skills to Resolve Everyday Conflicts in the Workplace, Relationships, Marriage and Crucial Conversations	Gerard Shaw
The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs	Marcia Reynolds
"HBR Guide to Dealing with Conflict" (HBR Guide Series)	Amy Gallo
Compassionate Conversations, How to Speak and Listen from the Heart	Hamilton, Gabriel Menegale Wilson, and Kimberly Loh
Changing the Conversation: The 17 Principles of Conflict Resolution	Dana Caspersen and Joost Elffers
Confronting Without Offending: Positive and Practical Steps to Resolving Conflict	Deborah Smith Pegues

con·flict man·age·ment

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