COUNTY OF MONTEREY
HEALTH
DEPARTMENT
Nationally Accredited for Providing Quality Health Services
Published on June 03, 2026. Last modified on June 03, 2026
Enhanced Care Management
What is Enhanced Care Management?
Enhanced Care Management (ECM) is a benefit for Medi-Cal members. This benefit helps Central California Alliance for Health (CCAH) members with complex needs coordinate their care. ECM offers extra services to members with complex needs that make it difficult to improve their health. These needs may include health conditions or challenges such as not having a place to live.
If you qualify for ECM, you will be assigned a care team from one of our qualified providers. This team includes a lead care manager. Your care team will communicate with doctors, mental health providers, specialists, pharmacists, case managers, social services providers, and others to make sure everyone works together to get you the care you need. The care team can also help you find and apply for other services in the community.
Why Choose County of Monterey ECM? What Makes County of Monterey ECM Unique?
The County of Monterey Health Department ECM program uses a team-based approach to care. Led by a Public Health Nurse, the care team may include Licensed Vocational Nurses, and Community Service Aides. All of these individuals work together to support clients’ needs and goals.
Our case management services are primarily provided through in-person interactions, meeting members and their families and support networks where they live, seek care, and prefer to access services.
ECM services are voluntary, and you may choose to end services or switch providers at any time.
Contact Us
For any additional questions, to inquire if you are eligible, or for more information about our program, please contact us at:
Below are the services our program offers. Click on each item to learn more!
- Schedule appointments for health-related services
- Find Doctors or Specialists
- Find and apply for community-based services that you need. These services include support with housing or medically nutritious food.
- Set up follow-up care after the hospital.
- Set up a ride to go to the doctor or pharmacy.
- Manage medications
County of Monterey Health populations served include:
- Perinatal (pregnant or post-partum up to 12 months) and identify with the following ethnicities:
- Pacific Islander
- American Indians/Alaskan Native/Indigenous
- African American
- Pregnant or post-partum up to 12 months and hit another Population of Focus below (3-5)
To make a referral for Perinatal or Birth Equity, click here
- Homeless, at risk for homelessness, marginally housed (this includes couch surfing etc.)
- Using the Emergency Room for visits or staying in the hospital for chronic conditions
- Mental health and substance use disorder (doesn’t have to be diagnosed per se)
The ECM program is committed to serving the Medi-Cal population with the most complex health care and social service needs by providing intensive and comprehensive care management. Each enrollee will work with a Lead Care Manager and a team of support staff to address the clinical and non-clinical needs of the client.
Member identification can happen in one of three (3) ways:
1.Central California Alliance for Health (CCAH) uses claims and/or other data available to identify Members presumed eligible for ECM.
2. Providers can identify and refer a member as a potential Enhanced Care Management (ECM) beneficiary.
3. The Member or the Member’s representative can refer them(selves) to the program.
Join Our Program!
Self-Referral, Provider or Community Agency Referral
To refer an individual to ECM, contact County of Monterey Enhanced Care Management Program at 831-755-4950 or contact Central California Alliance for Health (CCAH) Directly at 831-430-5512. Birth Equity/Perinatal Referrals: