Emergency Communications/911

The Monterey County Department of Emergency Communications is dedicated to the pursuit of excellence.

We are committed to serving as the vital link between members of the public and local public safety agencies.

We are dedicated to providing high quality service to all citizens of Monterey County and to the agencies we serve.

We value diversity, promote growth, and empower employees to make individual contributions.

Welcome to Monterey County Emergency Communications Department (ECD) website.

The Monterey County Emergency Communications Department (ECD) is dedicated to the pursuit of excellence and proud to serve as the vital link between the public and local public safety agencies.

As the largest Public Safety Answering Point (PSAP) in Monterey County, we handle both emergency and non-emergency calls 24 hours a day, 7 days a week, 365 days a year. On an average day, ECD answers approximately 1,700 calls and processes about 1,200 incidents in our computer-aided dispatch system. Once a call or text is received and the need for service is determined, it is dispatched to the appropriate law enforcement, fire, or EMS agency.
(Other PSAPs in the county include the California Highway Patrol, Carmel-by-the-Sea, and the Presidio of Monterey.)

At the heart of ECD are our Emergency Communications Dispatchers and Supervising Emergency Communications Dispatchers, the professionals who answer 9-1-1 calls and coordinate public safety responses. These positions require focus, compassion, and dedication to service, supported by a skilled team of training, technology, administrative, and management staff who keep operations running smoothly.

If you are a member of the public, please know that non-emergency incidents can often be reported online or by calling your local agency’s non-emergency number.
Our Spark online reporting link can be used for certain non-emergency reports and automatically adjusts to the language setting of your internet-enabled device. When calling 9-1-1, our Dispatchers can also engage interpretation services to assist callers who speak languages other than English.

In an emergency, please listen carefully to the Dispatcher's questions.
Technology can assist with location, but it is not always exact. The Dispatcher may ask several questions to confirm where help is needed. Your patience and clear answers help ensure that assistance is sent quickly and accurately to your location.

If you are visiting our site because you are interested in a career in public safety communications, we encourage you to explore our employment opportunities. A career with ECD offers purpose, growth, and the chance to make a difference in your community every day.

Thank you for visiting our website. We hope you find the information helpful and informative. If there is something you would like to see added, please contact us. We welcome your feedback.

Remember: If you are experiencing an emergency, call or text 9-1-1.

Stay safe,

Lee Ann Magoski, ENP
Director of Emergency Communications

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